Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call.
1. What are your hours?
Home visit appointments are scheduled Tuesday thru Thursday. We have no public office nor clinic
2. Do I need to have an appointment?
Yes, patients are seen by appointment.
3. What forms of payment do you accept?
Cash, American Express, Mastercard, Discover and Visa. In addition our Square device accepts Apple Pay/Google Pay, although no client has used it yet. Quoted fees are for credit card payment. Ask about the cash discount. Finally, we separately accept Zelle, either for visits or particularly when we mail followup medications. We do not accept CareCredit.
4. Can I make payments?
Payment is required at the time of service.
5. Do you board pets?
No we don't board pets.
6. I just want a wing and nail trim. Do I also have to pay for an exam?
We only perform maintenance or "grooming" with birds in conjunction with a specialist exam/consultation. Some pet retailers can provide the wing and nail services only.
7. I found a injured/orphaned wild bird. Can you help or pick it up?
We do not treat wildlife. Greenville area citizens looking for assistance with found or injured wildlife call 864-233-0339 http://www.wildlife-rehab.com